3. Engage with citizens

Citizens expect public-purpose organizations to use digital systems transparently and accountably; effective digital governance can meet this expectation while assuring data security and system changes are made openly and responsibly in the public interest.

Information management also ensures secure and efficient sharing within an organisation, between departments, and with other public bodies – crucial elements in terms of collaboration, decision-making, and delivering integrated services.

Finally, an effective digital governance framework can foster innovation by encouraging public organisations to take risks with confidence that their digital initiatives are protected and supported. With clear content strategies, user experience policies, data/privacy protocols in place and user privacy protection in mind, institutions will be better placed to leverage new technologies (AI, immersive content etc) without jeopardising integrity or user experience while managing reputational risk effectively and avoiding data breaches, cyberattacks or compliance issues.